Help Center

Welcome to the HushHour Help Center. Below are quick answers to the questions we hear most often. If you don't find what you're looking for, our team is one click away.

Orders & Shipping

• When will my order ship? All orders are dispatched within 24 hours on business days from our Hamburg warehouse.
• How long does delivery take? 2–4 business days in Germany, 6–8 business days in the EU, 7–10 business days to the United States, 7–14 business days for other international destinations.
• How much does shipping cost? Flat €4.95 worldwide on orders under €120. Free express shipping on every order over €120.
• Can I track my order? Yes — you'll receive a tracking link by email within 24 hours of dispatch.

Returns & Refunds

• What is your return policy? Every device ships with a 60-night skin renewal trial. See our 60-night trial page for details.
• How do I start a return? Email hushhourcosmetics@gmail.com with your order number. We'll send you a prepaid return label.
• When will I get my refund? Within 14 days of receiving your return at our warehouse.

Products & Usage

• How often should I use my device? Three to five evenings per week, three minutes per session.
• Is it safe during pregnancy? Red-light LED is non-thermal and non-ablative. Confirm with your obstetrician first.
• Will it work on darker skin tones? Yes. LED therapy is wavelength-based and skin-tone independent.
• Can I use it with retinol or acids? Yes — but apply photosensitive actives in the morning, not before the session.

Warranty & Repairs

Every device is covered by a 2-year manufacturer warranty against defects in materials and workmanship. See our warranty page for full details.

Still need help?

We respond to every email within one business day. Reach us at hushhourcosmetics@gmail.com or via our contact page.